Frequently Asked Questions | MegaDeal Hub UK Support

Last updated: 01 January 2026

Orders & Payments

How do I place an order?

Simply add your selected items to your basket, proceed to checkout, and follow the on-screen steps to complete your purchase securely.

What payment methods do you accept?

We accept all major debit and credit cards, along with other secure payment options displayed at checkout.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an email confirmation containing your order details.

Shipping & Delivery

Is delivery free?

Yes. All orders include FREE standard UK delivery with no minimum spend.

How long does order processing take?

Orders are processed within 1–2 business days.

How long does delivery take?

Delivery typically takes 2–3 business days from the date of dispatch.

Do you deliver on weekends?

Weekend deliveries depend on the courier service. While some deliveries may occur on weekends, this cannot be guaranteed.

Will I receive tracking information?

Yes. Tracking details are provided where available once your order has been dispatched.

Returns & Refunds

Do you offer free returns?

Yes. We offer 30-day FREE returns on eligible items for your peace of mind.

How do I start a return?

Simply contact our support team with your order number, and we will provide clear return instructions.

Email: faq@megadeal.uk
Phone: 0121 339 5157

When will I receive my refund?

Refunds are issued once the returned item has been received and inspected.
Refund timing may vary depending on your bank or payment provider.

What if my item arrives damaged or faulty?

Please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no extra cost.

Order Cancellations

Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible and we will do our best to cancel it.

If the order has already been shipped, you can return it using our 30-day free returns policy.

Product Information

Are your products new?

Yes. All products sold by MegaDeal are brand new, unless clearly stated otherwise on the product page.

Are product images accurate?

Product images are for illustration purposes only. Minor variations in packaging or appearance may occur.

Account & Customer Support

Do I need an account to place an order?

No. You can complete your purchase as a guest without creating an account.

How can I contact customer support?

Our customer support team is here to help.